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Open Notifications to configure alerts for your account. Preferences apply across workspaces and save when you change a checkbox. For each event, enable Email, Desktop, or Discord:
  • Ticket assigned
  • Mentioned in a ticket
  • Passed to team
Event notifications are off by default. Desktop alerts need browser permission. Discord alerts require a personal Discord connection from Profile.

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Filter by priority

Choose which High, Normal, and Low tickets may create alerts. An alert is sent only when both the event and its priority are enabled for that channel.
Notifications settings are currently available to admins. Moderators still see assignment and mention context in Inbox.