Inbox folders
- Needs reply — open tickets where the customer sent the latest message.
- Active — New, AI handling, and Needs team tickets.
- Assigned — tickets assigned to you or one of your work roles.
- Closed — Resolved and Closed tickets.
- All — every ticket in the workspace.
Search and filter
Search by customer name, ticket ID, recent message text, assignee, or work role. You can also filter by:- Priority — High, Normal, or Low
- Status — New, AI handling, Needs team, Resolved, or Closed
Choose a layout
- Split view keeps the queue beside the selected conversation.
- Table view shows more tickets at once.