Test Marno in the sandbox

The Sandbox has two test modes. Both are admin-only and consume the workspace’s monthly AI-answer allowance and AI budget.

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Knowledge Test

Use Knowledge Test for a quick private conversation with Marno.

1. Select New test.
2. Ask a realistic customer question.
3. Continue in the same run to test follow-up context.
4. Check the answer and source evidence.

Runs are saved in the workspace and sorted by recent activity. You can search or rename them. Deleting a run permanently removes its messages.

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Ticket

Use Ticket to run the real ticket pipeline without Discord.

1. Select New ticket.
2. Write messages as the customer.
3. Watch Marno follow the same batching, office hours, answer mode, and handoff rules used for Discord tickets.
4. Open the test ticket in Inbox to review or work it.

Test tickets appear in Inbox. Deleting one removes it and its messages from both Sandbox and Inbox. After changing knowledge, ticket settings, a specialist, or an app, repeat the same case in a new test.