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Workspace admins can invite people from Team → Members.
1

Open Team

Select the correct workspace, then open Team.
2

Enter the email

Select Invite member and enter the teammate’s email address.
3

Choose access

Select Admin or Moderator, then send the invitation.
  • Admins can use the full workspace and change product configuration.
  • Moderators can work tickets in Inbox. Other dashboard pages redirect them back to Inbox.
The invitation remains pending until the recipient accepts it. Admins can resend or revoke a pending invitation. The recipient can also accept or decline it from onboarding or the account menu.
Only the workspace owner can change an existing member between Admin and Moderator.