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Open Analytics → Member Stats. For each current member, the table shows:
  • workspace role
  • assigned tickets
  • tickets still open
  • resolved tickets
  • escalated tickets
  • replies sent
Assignment numbers use current assignees. Reply counts include Inbox sends attributed to the member in the selected window. Use the table to spot workload imbalance. Ticket difficulty, work roles, schedule coverage, and specialist support affect the numbers.