Discord tickets, guided intake, and mention answers are included on every plan. Web Widget, Slack, and Telegram are not available yet.
An AI answer is a customer-facing ticket or public answer, or a Sandbox answer. The allowance resets at the start of each UTC month. Knowledge indexing and specialist consultations do not count as AI answers.
Free is the default. If the AI-answer allowance or budget runs out, AI answers pause, but tickets continue to open and route to the team.