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Marno keeps Discord tickets in private ticket threads and syncs them with Inbox. Private team notes never post to Discord. Sandbox tests never contact a customer.
Anyone with a complete transcript link can open it. Share it only with the intended recipient.

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Control access

  • Owners and admins can use and configure the full workspace.
  • Moderators can work tickets in Inbox.
  • Work roles route tickets without granting admin access.
Use the lowest access level each person needs.

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Protect connected data

  • Add only knowledge that an agent may use in customer answers.
  • Remove secrets, private customer data, and internal notes before importing a source.
  • Connect apps with a narrowly scoped service account when possible.
  • Remove an app from agents that do not need it. Disconnect unused workspace accounts.
  • Keep API keys and access tokens out of tickets, knowledge, and agent instructions.
  • Link a personal Discord account only for notification delivery. It does not replace sign-in.
Marno rejects encrypted PDFs and PDFs with active content such as JavaScript, launch actions, or embedded files.