Every agent has its own Knowledge tab. Add, enable, prioritize, refresh, edit, or remove sources for that agent. Other agents can reach those sources only by asking the agent that owns them.Some built-in specialists ship with managed knowledge. Remove the specialist to remove a managed source.
Specialists have a Tools tab for connected apps. Add an app, connect the workspace account, and review which specialists use it. Marno has no Tools tab. It asks specialists to use their apps.Connected apps are available on Premium and Business plans. See Connected apps.
Set a specialist to Live when Marno may consult it. Set it to Paused to keep its setup without making it available.Activity shows recent customer answers and consultations. Deleting a specialist removes it from the roster. Marno cannot be deleted.
