Limits and defaults

Plan quotas are listed in Plans and features.

Area	Limit or default
Inbox reply	2,000 characters
Reply attachments	10 files, 8 MB each
Sandbox message	4,000 characters
Home chat message	4,000 characters
Agent name	80 characters
Agent job	200 characters
Agent extra instructions	4,000 characters
Ticket opens	3 per hour by default, configurable from 1 to 10
Reopen cooldown	120 seconds by default, configurable from 0 to 3,600
AI replies per ticket	20 by default, configurable from 5 to 50
Auto-resolve warning	24 hours by default, configurable from 1 to 336
Auto-resolve close	48 hours by default, configurable from 2 to 720 and later than the warning
Website refresh	Available 24 hours after the last successful sync
PDF source	10 MB and 100 pages
Google Doc import	2 MB, with stored text capped at 500,000 characters
YouTube captions	500,000 characters

The workspace plan may set a lower resource limit. Marno shows the current limit and upgrade path when you reach it.