| Inbox reply | 2,000 characters |
| Reply attachments | 10 files, 8 MB each |
| Sandbox message | 4,000 characters |
| Home chat message | 4,000 characters |
| Agent name | 80 characters |
| Agent job | 200 characters |
| Agent extra instructions | 4,000 characters |
| Ticket opens | 3 per hour by default, configurable from 1 to 10 |
| Reopen cooldown | 120 seconds by default, configurable from 0 to 3,600 |
| AI replies per ticket | 20 by default, configurable from 5 to 50 |
| Auto-resolve warning | 24 hours by default, configurable from 1 to 336 |
| Auto-resolve close | 48 hours by default, configurable from 2 to 720 and later than the warning |
| Website refresh | Available 24 hours after the last successful sync |
| PDF source | 10 MB and 100 pages |
| Google Doc import | 2 MB, with stored text capped at 500,000 characters |
| YouTube captions | 500,000 characters |
