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The contact panel is the public Discord message customers use to create a ticket. Connect Discord to the active workspace before publishing it. Only workspace admins can set up or update the panel.
1

Open panel setup

Go to Integrations. On the Discord row, select Set up panel or open Discord options → Update contact panel.
2

Choose a channel

Select the text channel where customers should find the panel. Channels are grouped by Discord category. Use Refresh channels if a new channel is missing.
3

Check permissions

Select Continue to Panel. marno.ai checks the bot’s permissions in the selected channel before allowing publication. If the check reports missing permissions, update the bot or channel settings in Discord and try again.
4

Customize the panel

Enter the required Panel title, Description, and Button label. Choose a preset or custom Accent color for the left edge of the Discord embed. Review the Discord preview.
5

Post it

Select Post panel, then open Discord and use the button once. A successful click should create a private ticket thread and show the saved Ticket Flow.
Posting an update creates a new panel message and makes it the active panel for the workspace. It does not remove older Discord messages. Delete superseded panels in Discord so customers use the current entry point.
Changing and saving the Ticket Flow does not require reposting the contact panel. New tickets opened from the active panel use the latest saved flow.