Start a chat
Open Home and select New chat. Marno keeps each conversation in the left sidebar and generates a title after the chat begins. Start a new chat when you want a clean thread for a different task. Use Home to:- find and read tickets
- draft ticket replies and ticket actions
- review ticket and member stats
- inspect knowledge gaps
- add a public website or written note to Marno’s knowledge
- change Marno’s ticket settings and office hours
- create or update a specialist
Confirm changes
Marno shows a confirmation card before it changes a ticket, agent, or workspace setting. Check the proposed action and select Yes to apply it or No to cancel it. Marno does not claim a change succeeded until you confirm it. Ticket replies show the exact text that will be sent.Home is available to workspace admins. Moderators work from Inbox.