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Open Analytics and choose 7, 30, or 90 days. The plan controls the longest history: Free includes 7 days, Standard 30, and Premium or Business 90. The page has three tabs:
  • General Stats covers demand, quality, backlog, knowledge, and agent activity.
  • Ticket Stats lists tickets with status, ownership, timing, and CSAT.
  • Member Stats compares assignments, replies, escalations, and resolutions.
Most values use tickets created inside the selected window. Delta chips compare them with the preceding window of the same length. A new workspace shows labeled preview data until it receives its first ticket.