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Start with:
  • Tickets created
  • Deflection rate
  • Rated helpful
  • CSAT, measured from 1 to 5
A dash means there is not enough data. Read percentages with their sample count. Marno Insights flags trends and links to the relevant workspace area. The page also shows ticket volume, the live backlog, and the oldest open ticket. Use Knowledge gaps to find repeated questions that Marno could not ground. Most used KB sources shows which sources contributed to answers. Agent activity charts daily runs. Most called agents shows which specialists Marno consulted. Specialists still do not speak directly to customers. Cards marked Demo disappear after the first real ticket.