Add text and Q&A entries

Use manual entries for policies, canonical answers, release notes, and other material your team owns. Open Agents, select the agent, then open Knowledge → Add resource.

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Text entry

Choose Text entry for content with headings, lists, or several related points. Add an optional title and the required body. Keep one topic per entry. A refund policy and account-security instructions should be separate sources.

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Q&A entry

Choose Q&A entry when one customer question should map to one complete answer. Write the question in customer language and include every detail needed to answer it. A useful Q&A entry:

• makes sense without earlier conversation
• answers the question directly
• uses current product terms and policy
• contains no speculation or team-only notes

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Edit an entry

Open the source and select Edit content. Saving re-indexes the change. Test the same question in a new Sandbox run and inspect the source evidence.