> ## Documentation Index
> Fetch the complete documentation index at: https://docs.marno.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Go-live checklist

> Check the essentials before opening support.

Before inviting customers to open tickets, confirm the following:

* [ ] Your workspace name and image are correct.
* [ ] The right teammates have Admin or Moderator access.
* [ ] Discord shows as **Connected**.
* [ ] The contact panel is posted in the correct channel.
* [ ] At least one knowledge source is enabled.
* [ ] Ticket flow is enabled.
* [ ] A Sandbox question returns a useful answer.
* [ ] AI answering and the monthly budget are configured.

## Test the customer flow

1. Open the contact panel in Discord.
2. Create a test ticket.
3. Confirm the ticket appears in **Inbox**.
4. Check the AI answer and its sources.
5. Reply, assign, and close the ticket.

If the test works as expected, you are ready to open the panel to your community.

<Tip>
  Keep an eye on **Inbox**, **Analytics**, and **Agent settings** after launch.
</Tip>