> ## Documentation Index
> Fetch the complete documentation index at: https://docs.marno.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure Marno for tickets

> Control how the lead agent answers public questions and tickets.

Select **Agents → Marno**.

## Settings

Choose whether grounded ticket answers are sent automatically or held as drafts for review. You can also configure:

* public Discord channels where Marno may answer without a mention
* the per-person public answer cooldown
* ticket opens per hour
* the wait after a customer closes a ticket
* AI replies allowed per ticket
* inactivity warning and automatic close timing

A teammate reply takes over the ticket. Marno then stays silent. Tickets assigned to a teammate or work role, and escalated tickets, are protected from automatic close.

## Office hours

Select the workspace timezone and weekly open windows. Sandbox Ticket tests use these hours too.

## Knowledge and activity

Marno's **Knowledge** tab contains the sources it searches directly. Specialists keep separate sources and return a brief when Marno asks them.

**Activity** shows Marno's recent ticket work and specialist consultations. Marno has no Tools tab. Connected apps belong to specialists.