> ## Documentation Index
> Fetch the complete documentation index at: https://docs.marno.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Work with Marno in Home

> Use private chats to manage support work and configure Marno.

Home is the admin workspace for talking with Marno. These chats do not contact customers.

## Start a chat

Open **Home** and select **New chat**. Marno keeps each conversation in the left sidebar and generates a title after the chat begins. Start a new chat when you want a clean thread for a different task.

Use Home to:

* find and read tickets
* draft ticket replies and ticket actions
* review ticket and member stats
* inspect knowledge gaps
* add a public website or written note to Marno's knowledge
* change Marno's ticket settings and office hours
* create or update a specialist

## Confirm changes

Marno shows a confirmation card before it changes a ticket, agent, or workspace setting. Check the proposed action and select **Yes** to apply it or **No** to cancel it.

Marno does not claim a change succeeded until you confirm it. Ticket replies show the exact text that will be sent.

<Note>
  Home is available to workspace admins. Moderators work from **Inbox**.
</Note>

For direct configuration, open **Agents → Marno**.